Last Updated: October 2025

Due to the consumable nature of our tobacco and cigar products, all sales are final.

We do not accept returns, exchanges, or provide refunds under any circumstance.

If you receive a product that is damaged or incorrect, please contact us within 48 hours of delivery at lounge611@gmail.com with your order number and photos of the package. We will review each claim on a case-by-case basis to determine an appropriate resolution.

By purchasing from The 611 Collective, you acknowledge and agree to this policy.